Frequently Asked Questions
Everything you need to know about your My Babiie order
What is your standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for delivery within the mainland. Expedited shipping options are available at checkout if you need your items sooner.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Items must be in their original, unworn condition with tags still attached. Simply visit our returns portal to generate a prepaid shipping label.
Are your materials ethically sourced?
Yes, at My Babiie, we prioritize sustainability and ethical manufacturing. We work closely with our suppliers to ensure all fabrics meet high quality and fair labor standards.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.